TERMS & CONDITIONS
CUSTOMER CARE
Welcome to our Customer Care section! As a small business, we take immense pride in utilizing only the highest quality materials, primarily luxurious Egyptian cotton, to ensure that every product meets your expectations Our mission is to connect this side of the world to the rich Islamic and Middle Eastern heritage through our clothing while embracing the great traditions of hospitality that are central to our business.
Customer satisfaction is our top priority, and we are always eager to assist you. If you have any questions, concerns, or inquiries, please don’t hesitate to reach out to us through our social media channels or via email. We are here to help you and look forward to connecting with you soon In'sha'Allah!
PRE-ORDERS INQUIRIES
We appreciate your interest in our products and want to keep you informed about our stock availability. As we experience increasing demand for certain items, there may be occasions when specific products run out of stock. In such cases, we are pleased to offer you the opportunity to pre-order these items. Rest assured, we are committed to fulfilling your pre-orders within a timeframe of 2 working weeks. Thank you for your continued support, and we look forward to serving you!
PRIVACY & SAFETY
Your Privacy Matters
At Al-Allamah, we prioritize protecting your personal information. Here’s how we do it:
Data Collection: We gather personal info like your name, email, and payment details when you interact with our services. We also collect data automatically via cookies and other tracking tech.
Use of Data: We process orders, improve services, and communicate with you about updates and promotions. You can opt out of marketing communications at any time.
Third-Party Services: We use third-party banking for secure payment verification. We do not share your info with unauthorized parties.
Data Security: We use encryption and access controls to protect your data.
Your Rights: You can access, correct, and request the deletion of your data, and opt out of certain processing activities.
Contact Us: Have questions? Reach us at support@al-allamah.co.uk.
Policy Updates: We may update this policy periodically. Check back for the latest information.
PAYMENT METHODS
- Credit / Debit Cards
- Google/Apple Pay
- Offline Payments